Policies
Policies

 

Policies


Service Guarantee
We use the absolute best products in the industry in the course of providing service to our guests, and are confident in the life and longevity of the service. However, we always recommend our guests use professional products that preserve the longevity of the highlight, color and/or service performed. 

All hair design, color and texture services are guaranteed within one week of service. When used with recommended, accompanying products purchased at Z Studio, all hair services may be guaranteed for an additional period. Z Studio Artists should always discuss available products with each guest during their visit.

If, for any reason, a guest is unhappy with a service provided, we ask to be notified immediately; we rarely receive complaints on services, but if we do, we will make every effort to correct the issue to the satisfaction of our guest.


After services are performed, we strongly recommend that guests pre-book their next appointment; doing so ensures that returning guests will maintain the same Artist who performed the initial service during the return visit. In between visits, we provide bang trims and neck clean-ups at no additional charge, and no appointment necessary (although you may experiece a short wait as a walk-in).

 

Appointment Confirmations
As a courtesy to all of our guests, we offer e-mail and text message appointment confirmations. We may also contact guests by phone up to 24 hours prior to the scheduled appointment time for confirmation; however, we do encourage guests to provide a cell number and/or e-mail address at the time of appointment reservation for participation in our confirmation system. 


Squeeze-Ins
We do have a daily “squeeze in” list; similar to standby status on an airline, our “squeeze-in” list allows guests to wait for a same-day appointment in the event of a cancellation by another guest, when appointment space is otherwise unavailable or limited. 


Cancellations
We kindly ask guests to provide at least 24-hours cancellation. In many cases, our Artists are working from a waiting or “squeeze-in” list; proper cancellation allows us the opportunity to fill the empty appointment and ultimately makes the rescheduling process easier.  

We understand there are unavoidable instances of cancellation, but we absolutely appreciate 24-hours notice; guests who regularly cancel appointments without advance notice may be asked to place a $25 non-refundable deposit in the event a scheduled service is cancelled.

 

Late Arrivals
At Z Studio, we promise our guests on-time appointments, and we schedule appointments based on estimated time windows for each service provided. We believe in the value of every guest’s time and make every effort to keep all appointments running on-time.  

We appreciate when guests notify us they are running late; we will make every effort to accommodate guests in those circumstances. Unfortunately, if guests are more than 15 minutes late, there may be times where rescheduling is unavoidable based on the Artist's following schedule.


Missed Appointments
Guests who miss three appointments without prior cancellation may be unable to schedule future appointments and may be considered for service only as a walk-in guest, based on availability.


Credit Cards
We accept MasterCard, Visa and Discover. Unfortunately, we are unable to accept American Express at this time.


Gratuity
Our Artists gratefully accept gratuities. Industry average is 15 to 25 percent of service cost, but should be estimated by our guests based on his/her level of satisfaction with the Artist who performed services. 


Returned Checks
In addition to the original amount of the check, a returned check will result in a $25.00 service charge. Guests with a return check on file must be paid in full prior to new services being provided. 


Gift Cards
Gift cards are available for purchase and are non-refundable. Available gift card balances should not be applied as gratuity; balances are to be used for services or retail products. Some gift cards obtained by guests through a promotion, giveaway, non-profit organization or community effort may be designated as redeemable only for salon services and not for retail products. 


Product Returns
Unopened retail products may be returned within 30 days. We do not provide refunds on retail products; if you’re unhappy with the results of a retail product purchased from Z Studio, we will gladly allow you to exchange (with accompanying receipt) and we will express your dissatisfaction directly with the manufacturer and/or distributor.


Attire
Guests are welcome in any attire, so please come as you are. We provide gowns and capes for your comfort.


Children
We welcome children at Z Studio. As a courtesy to other salon guests, we do ask that children be supervised at all times while in the salon. We do our best to create a professional and relaxed atmosphere and kindly ask that children be supervised and well behaved.


Website Use
Information collected from this site is only used by Z Studio in the event we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information. We do not use our guest database for anything other than salon communications, nor do we sell our database to third parties. We do not add your personal information to any database for e-mail, social media, text messaging or other form of communication without your permission. 

 

 

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In Our New Location:
3511 S Peoria Ave.
Tulsa, OK 74105
918.743.5353